Terms & Conditions
This section outlines the rules and regulations for using this website. Please read these terms carefully before using our services.
These terms and conditions outline the rules and regulations for the use of HayaCozy website and services. By accessing this website, we assume you accept these terms and conditions. Do not continue to use HayaCozy if you do not agree to take all of the terms and conditions stated on this page.
1. Products We sell natural oral care products including Haya Toothstick and Haya Neemstick. All products are described as accurately as possible. However, actual product packaging and materials may contain more and/or different information. 2. Orders & Payment • Orders must be paid in full at the time of purchase. • We accept secure payments via Razorpay and other available payment methods. • We reserve the right to cancel or refuse any order at our discretion.Shipping
Thank you for visiting and shopping at HayaCozy.com. Below are the terms and conditions that constitute our Shipping Policy. Domastic Shipping Policy (India) • Shipment Processing Time: All orders are processed within 1-2 business days. • Shipping Time: Delivery usually takes 3-7 business days depending on your location. • Shipping Charges: Shipping is free for all prepaid orders. Cash on Delivery (COD) may include a small extra fee. • Order Tracking: You will receive a tracking number by email/SMS once your order is shipped. International Shipping Policy • We currently ship to select international destinations including the US and UK. • Shipping Time: 7-14 business days (varies by location). • Shipping Charges: Calculated at checkout based on destination and weight. Delays Delays may occasionally occur due to high demand, holidays, or courier issues. If your order is delayed beyond 14 days, please contact us at hayacozy@gmail.com. Incorrect Addresses Please ensure your shipping address is accurate. We are not responsible for packages lost due to incorrect or incomplete addresses. Let me know if you want a custom version (e.g., just for India, or just for Amazon customers). Once its added to your site, I ll help you with the Terms & Conditions, Refund Policy, and more too.Cancellations & Refunds
This section explains how and when customers may cancel their orders and request refunds according to our policy.
At HayaCozy, we strive to ensure you are happy with your purchase. Please read our cancellation and refund policy below: Order Cancellation • You can cancel your order within 12 hours of placing it by emailing us at hayacozy@gmail.com. • Orders that have already been processed or shipped cannot be canceled. Returns Due to the hygienic nature of our products (e.g., Neem Sticks, Toothsticks), we do not accept returns unless the product is defective or damaged on. Refunds • If your order arrives damaged, please contact us within 48 hours with a photo of the damaged product. • Once approved, we will process your refund to the original payment method within 5-7 business days. Late or Missing Refunds • If you haven’t received a refund yet, check your bank account or contact your payment provider. • If the issue persists, reach out to us at hayacozy@gmail.com.